@Loobs - feedback is below, PM your details as per below
Unfortunately we have received similar feedback on the pencil case and the cooler bag. We have been replacing these to anyone who has had an issue/fault with the items so if
@Loobs is happy for you to pass on his Member number/address we will more than happily replace the junior pencil case.
We have already flagged our concerns with our supplier who have flied out from Melbourne and met with us in person surrounding how we can improve our items in 2020. The items with zippers were a major concern for us as we have had to reissue a number of products. They have taken samples from our stock and have promised us that we will have a better supply chain moving forward (timely & true product sampling, etc). We expect 2020 to have a considerable increase in product quality.
2020 Member product demand is something we will cover at our next Member Council meeting so any additional feedback you come across would definitely come in handy.