Manly’s Future – A Club in Decline?

[Brookie1973]

How great it was to cancel our memberships and they just said ok, didn’t even bother asking why. Seems like no one at the club really gives a stuff about anything. It’s pretty rotten from the head down

Someone else said the same thing a while back, and frankly, it astounds me that the membership team aren’t trained to at least try to keep people on board. It’s basic business. Our systems should be capturing the reasons, and Mestrov or someone in authority at the club should be contacting anyone who is cancelling for reasons which are deemed saveable. It’s a simple phone call or at worst, a prepared letter.

 

[Stewbojevic]

Someone else said the same thing a while back, and frankly, it astounds me that the membership team aren’t trained to at least try to keep people on board. It’s basic business. Our systems should be capturing the reasons, and Mestrov or someone in authority at the club should be contacting anyone who is cancelling for reasons which are deemed saveable. It’s a simple phone call or at worst, a prepared letter.

Yea that’s pretty lazy business.

I renewed, but I must admit the whole process was a shambles. I originally got two separate renewal reminders for different membership tiers. One was the tier I used to be on in 2024 and the other for this year’s.

It was on me to reach out to the club and ask why, to which they responded… but it was clear they knew they had made a mistake. Pretty sure they sent 2024 renewal emails out to everyone this year which is comical.

But it gets worse… in the 2025 renewal email they had the total amount owing incorrect. It was just the cost of the add ons, which I didn’t even get to choose this year.

When I emailed back about the price they just said “yep, sorry that price was wrong. You owe more.”

Not sure who they are hiring in the member department or how they are training them but it’s pretty poor.